360 Home Pictures Virtual Tours

360homepictures.com Order Completion Timeline and Service Policy

Consumer And Photographer Service Agreement

1. Upon receipt of email confirmation indicating that a virtual tour order
has been successfully submitted. A 360homepictures.com Photographer
will make contact with the client within two business days ( excluding
weekends and holidays ) to schedule the virtual tour shoot and to determine
areas to be photographed.

2. An agent or homeowner is required to be present at the time of the shoot.
If the home or business has a gated entrance the agent or homeowner will
meet the photographer at the gate. If the photographer arrives and the agent
or homeowner is not at the gate. The photographer will wait 15 minutes, and
then leave, and a $35.00 no-show fee will be charged to the customer.

3. For Commercial Virtual Tour orders, it is required that the photographer
confirm the scheduled appointment with the appropriate client representative
at least 24 hours prior to the appointment.
If the Virtual Tour shoot is unable to be scheduled within one week the photographer
will notify 360homepictures.com.

4. If for some reason the Virtual Tour shoot is unable to be scheduled at all, the
appropriate client representative should contact 360homepictures.com

5. The Real Estate Virtual Tours will only be posted to the 360homepictures.com
web site upon receiving all required information as specified at the time of scheduling.
360homepictures.com is not responsible for any delays that are a result of
missing information. The information includes but not limited to
any asking price, the address, the number of bedrooms and bathrooms, the square
footage, etc.

6. Once the Virtual Tour has been processed the photographs will be posted to a
unique Internet address on the 360homepictures.com web site within two days.
The URL to the tour will be sent to the email address given to 360homepictures.com.
The URL can be used to create a link to your own personal web site. Notwithstanding the
foregoing every effort will be made to post the photographs within the 24-hour period.

7. If the client does not receive a "Completion of Virtual Tour Order" email by the
two day deadline as defined above, please contact 360homepictures.com Customer
Service department at CustomerService@360homepictures.com

8. All images and media are the sole property of 360homepictures.com.
360homepictures.com reserves the right to these images, media and content.
All images and media are made available to the client until property is sold, listing
expires or 6 months, whichever comes first ( Unless otherwise specified in writing ).

Cancellation, No Show, Reschedule, Retake, Inclement Weather Policy

1. If the property has been sold and 360homepictures.com is provided with proof of such
sale more than 24-hours before the scheduled shoot, the cancellation fee will be waived.

2. Any Virtual Tour Order cancellation made less than 24-hours in advance of the scheduled
shoot will incur a $25.00 fee to the customer. Any Virtual Tour Order cancellation must be
made through the 360homepictures.com Customer Service department at
CustomerService@360homepictures.com.

3. Either the client, and authorized representative appointed by the client, or homeowner
must attend the shoot. If the Photographer arrives at the property, and the designated person
is not in attendance by the appointed time, the photographer will wait 15 minutes, after that
time a $35.00 no-show fee will be charged to the customer. If the designated person is
unable to attend the shoot, and the Photographer is granted permission to enter the property,
the decision to complete the shoot will be the Photographer's sole discretion. If the
Photographer elects not to shoot the property, the decision will be binding and has been
made based on safety and liability concerns. The $35.00 no-show will apply in this case.

4. To reschedule a Virtual Tour shoot, contact 360homepictures.com Customer Service at
CustomerService@360homepictures.com, or your 360homepictures.com Photographer, no
less than 24-hours in advance of the original appointment. If customer reschedules after this
it is considered a cancellation, and a $25.00 fee will be charged to the customer.

5. The 360homepictures.com Photographer will shoot the home or business as is. That is,
the photographer will not move objects, straighten or dust objects, open or shut windows or
doors, make beds, clear counters, wash dishes, etc. The photographer will however, turn
lighting on or off and open or shut blinds if it results in better images.

6. If the appearance of any photograph is unsatisfactory. 360homepictures.com will
review it to determine whether a retake is necessary and who will incur the expense
of the retake. 360homepictures.com reserves the right to have final decision
on such retake requests. Retakes based on issues other than photo quality are
subject to an additional $40.00 fee to the customer if the client was not present
at the original shoot. Retakes necessary due to quality issues clearly resulting
from incorrect camera settings will be retaken at no additional cost. If the client
does not personally attend the shoot, this will prevent client's ability to provide
artistic input and will void the right to request retakes for reasons other than
quality issues at no additional charge.

7. Any cancellations due to weather except extreme circumstances such as flood,
fire, earthquake, etc. Because of safety and liability issues, scheduled shoots may
be delayed or rescheduled due to inclement weather at Photographer's sole discretion.
If the shoot is unable to be rescheduled there will be no charge for the cancellation.

8. 360homepictures.com Virtual Tours are active for 180 days from the date of
completion ( Unless prior arrangements have been made in writing ). After that
time period, unless otherwise specified, the tour will become inactive and the tour
link will no longer work. If the customer would like the tour reactivated a $20.00
reactivation fee will apply.

9. Once the photographer has photographed a home, the tour may not be cancelled.
The client will be charged the full price of the tour.

10. If the MLS number of the tour changes and the customer would like the
tour re-listed, a $20.00 re-listing fee will apply. This fee does not include any
fees charged by the various portal sites to repost to their web sites.

11. This policy is subject to change without notice.

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